In January 2020 i booked two return tickets between Copenhagen, Denmark and Kolkata, India for myself and my wife of Air India to travel in April from Yatra.com . Then COVID stuck and all the flights were cancelled. Later India Govt. and Air lines announce that all the tickets can be rescheduled. But in August 2020, AIR INDIA (my airlines in this case) stopped all flights between Copenhagen, Denmark and Kolkata, India. So my ticket became null and void. So when i reached out to yatra in September 2020 they informed my ticket will be refunded in full and request is already raised. But since then my refund is stuck and Yatra is still not taking any proper action. For last six months the only answer i am getting is that request is pending from airlines end. Hence i contacted Air India from my end and they clearly mentioned that as it is 3rd party ticket hence responsibility lies with Yatra to get the refund completed not with them. Now i am raising this concern so that proper action can be taken and i get my money refunded as soon as possible.
