Address:Vikas nagar , Lucknow, UP
When I visited the store on 13.06.2020 mr Abbas Hussain attended us for our purchase of LG LED tv. Next day after deciding the product when we reached the store again, he said that particular product has been sold out. He insisted us for any other product. When we were about to return then he said that product is with us on our another store at alambagh branch but it will take 3-4 days to deliver. Seeing it being late we ourselves picked the product on 16.06.2020. Accordingly we informed him for installation. Earlier he had said that the installation will be done on same day when the product delivered. And he also assured us that our old TV will be picked by themselves. After waiting the full day on 17.06.2020 when we reached him for the complain about the same, he said “ if you have so much of problems, you can return the product, we will return you the money “. Is that the way to talk to your customers?
Moreover at the time of the demo, he said that we will get some cash back upto 2000/- and brand emi on my Hdfc credit card. While he didn’t give us any of the two. Even we didn’t mind anything. But today the way talked like, is complete unacceptable and We won’t be able to visit any of your Store in future again .