Hello, this is regarding a fraud issue I had with one of Urban Company technicians Mr Mithun Bhowmik.
(LONG THREAD : Skip to end for TLDR )
I booked a deep cleaning AC package with your company for 3 Sep 2022 @ 3pm.
Your technician Mr Mithun was assigned to me. He and his partner arrived exactly at 3pm (attached call logs). He asked me about last service date and quality of cooling, which was around a year ago and no issues with cooling.
Without confirming the OTP, his partner climbed outside to outdoor unit of AC with his tools.
Few minutes later Mr Mithun informs us the screw in outdoor unit is loose, and gas is leaking slowly. He told us pressure reading was around 80, when it should be above 110.
He told me that he can fix it for 3k more. He denied to give cleaning service without fixing the gas leak first and insisted very hard that we get it fixed from him . We denied paying for gas leak as our AC was cooling pretty good.
He cleverly told to reschedule the cleaning service as he won’t provide it and get gas leak checked before it and went away. I did as he guided me through the app.
Later that day AC wasn’t cooling anymore. I was sweating at night whereas I get chills normally.
( I have temperature logs for every day) .
Next day the two different technicians came and checked the gas leak, the reading was down to 40 which is why it wasn’t cooling atall. They further explained that this level of pressure leak isn’t something that can happen over a year(As the AC would just not cool for months and possibly get damaged rather something happened over a few days. I had to refill the gas which costed me 2.2k.
The other technicians were very sorry after hearing the story and showed concern as few frauds like this Mr Mithun ruin reputation of good companies and their livelihood for quick buck.
TLDR: Basically the technician Mr Mithun Bhowmik caused malfunction by leaking my AC gas in hopes of making more commision money by offering to refill. I ended up wasting 3 days, 2.2k, and had to write this long email after this experience left me very distasteful.
I am hoping for a quick and thoughtful resolution to issue.