I had paid an amount of Rs. 10000 in Feb. 2020 as advise for tour operation for 4 days from ROYAL WAVES INTERNATIONAL. As per the policy I had contact the company via email on 10th of November 2020 for the booking of December first week booking. But then the team responded back after 9 days. I asked them for more hotel options. Then they asked for the agreement copy on 20th and it was sent immediately. After that the company responded back on 27th with no options to hotel. The send me new list of hotels on 28th and I gave the confirmation of a hotel and proceed with the booking for 6th, 7th and 8th December. Then again on 29th the asked me for the contract copy. After that the company did not respond for 6 days and responded back on the day when I was suppose to leave for the trip. And then i had to do the trip on my personal expenses. When asked for refund the company started giving me reasons that they are working on it and responded back 1st January as the booking for the trip is available from date 15th February. Now they are not ready to refund the contract money. Please help me get the contract money back.
