In assisto careers grievance page, the following terms are there:
Assisto career is committed to stand true on all the promises to its esteemed customers. However, inadvertently, should we rarely fall short of your expectations resulting into a grievance, we shall address it on priority.
Query: can assisto career provide name contact numbers of candidates who are benefitted? Also please provide name and contact number of those candidates, who are not benefited and assisto careers resolved the issue.
This document aims at laying a strong foundation for assisto career to address your complaints and grievances though a proper mechanism and also to incorporate your feedback in improvising ourselves further.
Our policy on grievance redressal follows the under noted principles:
· all our customers shall always be treated fairly and with empathy. Query – customer may not get call from assisto careers after getting huge amount from the candidates. When candidates making follow-up calls, assisto careers are always scolding your customer and ask them to pay more money. Also assisto careers are black mailing candidates that if the amount is not paid then job offer will be withdrawn and the amount paid by customer will be refunded within 45 days.
· all escalations and complaints must be dealt with an open mind, with courtesy and in a timely manner. Queries – please clear my above point
· we must remain accountable to our customers, by committing ourselves to pre-defined service-level performance; failing which our customers shall have a right to complain to us. Query – after paying huge amount of money and on following-up for only interview call, assisto career scolded by one of their senior person and threatening candidate to pay further huge amount of money with no time limit as a last minute surprise for getting the offer failing of which, the offer from the company will be withdrawn and the huge amount paid by him. It appears assisto careers is governing the private companies spreaded all over in india.
· we must inform our customers about the channels to escalate their complaints, concerns and grievances within assisto career and their legal rights, if they are not satisfied with the resolution of their matter. Query – on going through the web site that there are lot of people, who are not satisfied with assisto careers service and had been paid more than lacs of rupees paid to assistro career portal not getting offer. Shall i know what remedies assisto careers have made for those candidates.
· all employees at assisto career must work in good faith and without prejudice to the interests of the customers. Query – considering the above points, it is not sured that employees in assisto careers company work with good faith and without prejudice to the interests of the customer.
To err is human. Query – it is always intentional error by human
While, everyone at assisto career aspires for “perfection”; but we may rarely cause a gap between the promised service levels and the service levels actually offered. Since we are dealing with humans, a lot of grievances may arise due to the attitudinal and the way we communicate. It may also happen due to the actual errors across the system. Query – just want to know what are the gap assisto careers observed on their promised service levels and on observation of such gaps what was the remedies assisto careers had provided the candidates. Again i require name of customer & his/her contact numbers
Our customers have complete authority to file a complaint and share their feedback, if they are disappointed by our services. They may express their complaint/ feedback in writing, email, on query – understand that the candidates never receive any mails from assisto careers company after paying stage wise payments and when on contacting assisto career office, they are always threatened in such a manner resulting candidates not in a position to come out from this nightmare.
Awareness of grievance redressal system
We shall always ensure that our customers have an available mechanism to raise their voice. Such information shall, however, might undergo an amendment without an explicit communication to the customers. All customers are requested to spare some time to understand our framework to address their complaints / grievances. All such information shall be available on www.assistocareer.com
Assistocareer – career ahead
Query – understand that candidate never receive any mails from assisto careers after paying charges and when contacted, they are always threatening in such a manner resulting candidates not in a position to come out from this nightmare.
Sensitizing staff on handling complaints
· everyone at finds careers, no one exempted, undergoes regular training to ensure that they are equipped to handle the customer queries and grievances properly. They are encouraged to take all steps to help us in building the customer trust and confidence, in assisto career. This reflects in both the operations as well as the customer communications. We regularly, look into the top reasons behind the customer queries, complaints and grievance and work upon to eliminate the root causes, thereof. Query: can assisto career provide name contact numbers of candidates who are benefitted? Also please provide name and contact number of those candidates, who are not benefited, assisto careers resolved the issue with short spam of period. Fact is that customer never not get call from assisto career after getting huge amount from them. When customer making follow-up calls, assisto careers are always scolding and black mailing their customer for more payment of money without providing time. It appears, assisto careers is always interested to extract payments of money from candidates and black mailing them that if the amount is not paid then job offer will be withdrawn and the amount paid by customer will be refunded within 45 days?
How to reach assisto career grievance redressal team [level 1]
Over phone – customer success team – customers may call us on xxxxxxxxxx (Call charges as applicable apply), between 10:00 am to 6:00 pm, 6 days working (National holidays excluded) query – without phone number, how people can reach your cst (Customer success team). Phone number mentioned as xxxxxxxxxx
Over email –sending us an email my queries – no e-mail queries are responded
Estimated time taken to address your queries, concerns, complaints
Suitable timelines have been set for every matter, depending upon the expected time required for the investigations to resolve the same. Following are the estimated timelines at various levels of queries/escalations:
· first response to a user’s query/ concern – 48 hours on a working day
· follow-up queries – 72 hours on a working day
· escalated cases – 7 working days
· customer grievances – 15 working days
· neft to user’s bank account – 7 working days
Query – then why the candidate paid money are not getting job offer since he paid lot of money more than a month ago; also he informed your company higher-ups are asking him / black-mailing him for more money failing of which company offer shall be withdrawn and his huge money will also not be refunded. Hence, how the above time lines are stipulated?
Our esteemed customers are requested to raise the concern to next level, only if they do not get a resolution within the time frame mentioned above. This will help us in resolving your concern in a smoother way. My queries – my friend got threaten call only from next level mentioned above. So when higher level is threatening the candidates, how do you resolve in a smoother way.
Feedback: on your response to my mail to my satisfaction immediately, i shall contact you for my job change with my cv