One cruise international pvt. Ltd
Office no. 704, pride kumar senate,
Plot no. 402, senapati bapat road,
Pune
Pune – 411016
Maharashtra – india
Sub:- refund money of rs. 45000/- against a legal fraud.
Dear sir,
One cruise international has made a legal fraud of rs. 45000/-done to me & my wife on dated.6 april 2019 by m/s one cruise international pune based at above address. Reason:-
1) on 6th april 2019 they invited us in there office by offering 5 gifts absolutely free of cost. You have given us the 75 min presentation on about best holiday packages with different packs. After there false promises i took 3 years membership holiday package cost rs. 45000/- but what you have presented to me and my wife and what you have mentioned in the agreement was totally different.
2) regarding payment – they requested me to do the payment of rs. 45000/- by your credit card on emi basis (I. E) monthly we will have to pay 1875/- for 24 months. But they took my credit card and made a debit of full payment without my permission rs. 45000/-. Later on i asked the bank about the credit card payment they told me that they have debited full 45000/- rs.
3) in presentation they have never mentioned about amc charges but in the agreement which they have signed there was mentioned about amc but the line of amount was blanked and later on they have filled rs. 6000/- as amc charges.
4) in presentation they have explained us that vehicle charges for sight scene during vacations at any location is totally free of cost but in agreement they have mentioned vehicle is free only for pick up from airport to hotel and hotel to airport.
5) in presentation they have explained me that you can go for holidays maximum 6-7 people without any extra hotel charges but in the agreement they have mentioned only 2 adults and 2 kids.
6) additional they have given a club membership where they have promised to give 2 movie tickets monthly (I. E) if i took 3 years membership you promised to give 72 free movie tickets absolutely free of cost but in agreement there is no matter mentioned about the tickets.
7) also they have promised us in the presentation that in 5 fits one gift is for goa holiday and it will totally free of cost but after we came to know that after paying rs. 7000/- you can avail that services. When i came to know about there services and all the false statement mentioned in the agreement. I decided to cancel it and request a refund of my full funds of rs, 45000/- the next day i visited to there office on 7th april and requested them for the cancellation of membership you told us to come after 3 days and the email will be sent to you regarding the refund. Then the next day i received an email from them that the agreement is non refundable. After 4 days i again visited there office for asking my refund amount but there customer care team directly refused me. Then again i emailed them for asking my refund payment but no positive response from them. I emailed several times through telephonic about my undisputed payment but no response from them.
Kindly you are requested to refund my money from them.
Thanks and regards
Rakesh ram