I booked my Jim corbett and Auli trip through logix holidays on 23rd Jan and I just cannot belive that someone can cheat on this level.
Their sales representative Ms. Shalu called me and sent me itinerary. she gave list of 4 hotel name in the quotation and asked me for my preference.I have selected Corbett View Resort in Jim Corbett, The Tattva in Joshimath and Mountain Rover Resort in Auli.Earlier she said package cost is 32500, I asked her updated package cost after selecting my preferred hotel, she agreed on 32500 only. I have paid 10k advance amount and once the payment is done, neither Mr Shalu responded properly not even Priyanka mam from booking team. They assured to provide hotel booking details and payment receipt within 24 hrs of advance booking but we keep on following to Shalu and Priyanka, and finally after 4 days booking team has provided accomodation in base camp(lower auli) which we can not even compare with my given preferred hotel Mountain rover.In Joshimath also they replaced hotel Tattva with hotel panchvati Inn. I asked Ms Shalu and Priyanka mam to change hotel of my preference but they denied and asked 11800 extra charges for giving accomodation in mountain rover.
My only concern is if my preferred hotel has been mentioned in package itinerary and rooms are available in all 3 hotels(as I checked directly with hotels), these people are telling that rooms has been sold out and they forced me to either stay in tent in lower auli or just cancel the package. I even asked them to give me option of some good hotels from where we can choose, but they didn’t gave.The strange thing is that they have not provided accomodation in list of 4 hotels mentioned in package, they gave in some third class hotel.
I booked my package and paid 40% of the package amount on 23rd january and today is 28th january. We are leaving for trip on 2nd Feb, 3 days are only left for the trip and now after so many follow up they are giving me all the third class hotels list .
And his booking member PRIYANKA is so rude that she even dont listen what you are saying she will only say what she wants to not even listening of me and when i argued she just hang up the call on my face saying we have no refund policy and if i have any written commitments or not, don’t belive to their sales person
They are professional scammer please beaware of their scam .
Please help me to refund my complete advance booking amount ie 10k