We (Freshro Team) had registered our brand name at Meesho to sell our products (Filter Coffee and Copper Bottles). Tickets (#25155359, #25593384, #25431917 and were generated so that our brand name gets approved and our products gets uploaded and then gets live.
Customer service officers were always in hurry to mark the ticket closed instead of resolving the matter and helping. We were asked to create new ticket every time and were asked to upload same documents and share same category path every time which we kept doing.
In one ticket communication, it was updated that call is made on our registered mobile number but we never received any call from company on that day. When this issue was raised in one ticket that false details are updated on ticket. We received a reply saying “We would like to inform you that Meesho is not dealing with this category right now. We request you to kindly wait, once the category will arrive then you will be notified.”
After getting frustrated we again raised a ticket asking to delete our account and remove us from their mailing, call and text list for which we received a reply saying there is no such option available “Please note that at Meesho there is no such process to deactivate any supplier’s account, if you do not like to receive orders from Meesho, you can mark all your catalogs as ‘Out of Stock. This will automatically prevent getting new orders.”
How can we mark our account out of stock when we have not even completed our process. Infact, when they say our product category is not available and we have to wait they themselves are unaware that our products already had the status of “QC Passed”. (Attaching the image for same).
How can a product is passed when as per the customer care officer product category is not available? How can a company with such a brand name does not have account deactivation/ deletion tab on their dashboard? how can an officer updated false information saying call was made to client? and above all how can we mark our product out of stock when we are still in the process of listing our product.
Daily we receive endless number of text msgs from Meesho to join mandatory training or on update related to seller dashboard. It is so unfair that we cannot even stop this.