Hope you are doing good.
Referring to your query regarding the redeem status and having checked your account we see that you have placed the redeem request of Rs.700 on 24-Apr-2021 which got processed on same day 24-Apr-2021 and would have credited to your bank account ( xxxxxx9201 ) by end of the day.
We kindly request you to check the latest bank statement. In case if the amount is not credited to your bank account then please get back to us with your bank statement from 24-Apr-2021 to till date so that we can check and assist further.
Please note whenever you place a redeem request, Your redeem will go under scan (Automated checks) and will be processed immediately if there is no unusual gameplay activity is identified, If any automated checks gets failed it would take one working day for manual checks and process redeem.
Once the redeem is approved from our end an automated SMS notification will be sent to your registered mobile number.The amount will be credited to your bank account in the next 4 hours post receiving the SMS.
Please note that manual redeems will not be processed on Second, Fourth Saturdays and on all Bank Holidays.
Should you require any further assistance,
Regards,
Team Ace2Three.