Clove Dental fees refund

I had applied for a dental treatment for rs. 15600 for braces. But the clove center in domlur, bangalore suggested after accepting the payment that the doctors are not available. Later they said that i was being rude and that no doctor wants to take my case. So i requested to cancel my treatment, they have confirmed over the phone that they will process the refund in 7 working days. However, they are not accepting my call and when they do answer the call they say i am being rude and that i am directing orders at them. They are extremely rude to me and are always shouting at me. When i said i will lodge a complaint then they said it was a criminal offence to file a complaint against a doctor as it disturbs the doctor. I am not lodging a complaint against any doctor. I just want my fees refunded as this is hard earned money.

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