19 FEB – ENRICH SALON – INFINITI MALL – MALAD WEST, MUMBAI LINK ROAD.
POOR CUSTOMER CALL CENTER
– the call center girl first asked me if i am interested to register with the brand, upon denying she refused to book me a service
– the call center girl refuses to book appointments for more than 1 person on one registered mobile number for billing purposes – this is the most illogical thing i have heard
SITE STAFF
– brand manager is mannerless. She interrupts you before you finish. She has absolutely no customer experience training and customer mgmt/ problem solving
– after being assigned a spot to start my service – i was asked by 3 different staff – the reason i was there for.
– technicians try to sell you high priced services, let alone the fact that their basic services are already highly priced- the branch has network issues and doesn’t support all mobile networks, and doesn’t event offer free wifi to customers. Reason given by branch manager/main attendant “because previously we have had someone hack our system” – DEAR ENRICH OWNER, we are living in 21st century not 19th century you seemed to have not grown yet.
-i was there for a mani pedi and shocked to see the quality of the nail paints available to choose from. – cheap quality. They had 2-3 colors of OPI brand just to tick the box of offering opi – if you ask for more colors you will be asked to pay additional 350inr. I left without applying nail paint
– at checkout i clearly expressed my dissatisfaction and the manager, she just sat there trying to ignore me first and when i further expressed my frustration, and as an example i told her about the poor quality of nail paints and lack of colors she immediately denied and there her technicians under the bus by saying “i dont know why the technicians are saying we dont have colors”
WORTHLESS SERVICE AND HOPELESS CUSTOMER EXPERIENCE.
Enrich salon brand management is such a coward they dont even have a google review open for genuine feedback. Which clearly shows they are no interested in providing genuine service. They are only operating to rip money off people.