Ixigo is Regarding refund of ticket on cancellation of flight by go first

Please find Air ticket having
PNR no L7CMRC,
Blr to Lucknow,
name of passenger Ms Shikha Mandal,
date of travel 02.05.2023
– the flight has been cancelled by air lines (go first). Immediately asked for refund and it was committed to refund for the same. But till date, i didn’t get any refund.
Hence, you are requested to initiate refund process the amount correspondent ticked charges.
Thanking you

S K Mandal