Lifecare Health Care Services — amount taken , policy (family health insurance) documents are not send

Dear Sir, 

This is to inform you that, I have purchase medical policy from Life care Health care services on 14th July ’18 with amount of 21, 399/- As per their confirmation, documents should be reached by on my address on 10 working days . 
Till date no policy documents are received . 
And customer care are not picking my phone call.

Please suggest and get help to my amount return.
Thank You 
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