Nibav lifts pvt limited pathetic customer service. Pathetic response time. Too much business has gone to their head but they don’t realise law of averages surely catches up soon. Sales manager does not even acknowledge the message sent Absolutely disgusting experience
Very worst servic3 even not installed lift
Very worst
I have unfortunately not had good experience with Nibav team. My mom has been suffering from Arthritis for years and we were struggling to fit in a lift into our house. But after meeting many people finally Nibav team said they can put in a lift. However later their technical team said it’s not at all feasible after receiving 3L+ advance. Now it’s been nearly 2months and no response from them even after meeting them in person. They haven’t sent any mail or responded that they will return the advance. Really pathetic and unprofessional and never expected this from such a corporate
This company is cheater . We gave advance money but when their technical team give rejection for installation they are giving excuses and delaying my refund. So plz don’t book this lift. They are fraud.
The CRM srinath is the worst . The lifts are over priced. They charge you a bomb for transport and say that it’s only for you but they combine all other deliveries. You can never get any of them over the phone . They deliver at 11 pm at night but no other person other than the driver picks the phone . They never support with the electrical work required for the lift .
Overall a sub par company with pathetic service, absolutely the worst decision in life. And an expensive one.
I hope others will stay away from this company after reading this..
Cheating company. Cheating sales team. Forces customers to sign contract with false assessments and pay upfront. Later says space not.available, so either break the house walls or forget the money paid.
FRAUD PEOPLE. BEWARE!
DO NOT BUY THIS LIFT. DO NOT GIVE THEM ADVANCE. THEY WILL NEVER RETURN YOU THE MONEY.
One of our friends went crazy when the lift suddenly stopped in between . Although the company is based in Ahmedabad, the service team is based in Chennai. They took 3 months to attend the complaint. The elderly gentleman in the lift collapsed and had to be rescued by cutting the polypropylene shell with blowtorch. They had to pay for the shell too.
In our case, lift feasibility was done 1 month after they forced us to give advance of 3.36 lakh in February 2023. The sales lady told us that if feasibility fails, money will be returned. She said that there will be ample savings ace for us to pass by the side of the lift to our bedroom and bathroom. The ample space turned out to be 9 inches! They insisted on removing a pillar on which the entire structure of staircase rests! The solution from their side: they will provide 2 doors! Who passes through a lift every time you need to go to bedroom or bathroom? They refuse to refund the amount, despite their team reporting that a load bearing wall has to be taken down to install the lift! Imagine, you have not purchased the product, yet you are robbed in broad daylight! We are attaching the legal notice we have sent them . They have responded that do whatever you want, we will not refund the money! We are filing in consumer forum. There are a lot of good reviews on net, but what I read is people are scared of loss of service of lift faults! BEWARE! These are FRAUD people!
My phone no. is 9824017147. Please all seeking refund let us get together to attack this company in consumer court and media.
You have to push for your installation, and you’re at their mercy. Owners and the CRM head don’t seem to care. I’ll share all emails soon. This is just my experience, and it’s a word of caution.
Completely Agree. Making a payment without a feasibility check leads to a frustrating experience. Sales teams promise ownership but don’t follow through. The sales trick is that they handle subsequent payments, leaving you with a hefty upfront cost and no one to contact. Even if you know some salespeople, the CRM team is unhelpful and resembles debt collectors. This feels like a monopoly where you’re trapped. Installation takes months, and there’s no support. Paying a high price for a subpar product isn’t worth it. The execution team is poor, and after-installation service is uncertain. It’s best to consider other options unless you have no choice. I regret why I did not check all this earlier.