Oasis Resource Management Pvt Ltd Process oriented questions

Hello Oasis Team,
I writing here how I am disappointed with OASIS. I’m registered myself with oasis 05/11/2020 for singapore job. Firstly, OASIS team validated my eligibility and opening with help of my CV, after that I received eligibility that I have PASS. Continuously they asked some documents for process my application. I have submitted my all of the documents. After received all documents OASIS has to arrange the interview from employer but I did not received any interviews. Completely 365 days gone but OASIS Team unable to arrange any interview. Finnaly, I withdraw my application because of no progress on my application from OASIS.
Withdraw requested date: 07/10/2021
Rufund Date: 12/11/2021
Paid Amount: 60, 000 Rs/-
Received Amount: 37, 205 Rs/-
I have few questions below. I request OASIS Team to answer.
1) OASIS unable to process my application for interview means, why you guys are accept my application?
2) some process are useless after received my applicatiin like example
Example which I had: OASIS Team unable to process my application so they sent application to one of the person. She created email id for me in gmail and search job in general job portal. My question is why I have to paid 60, 000rs for search job in general website even any one can do this job.
3) After requested my application withdraw, OASIS team said rufund person went to sick leave so unable to process withdrow. my question is OASIS is believing single person for do rufund job?
4) The ultimate thing is in general job website they said we can apply only one applicatiin every 15days. Kindly clarify this point to me.
You can check above or truth or not useing my refrence
Clearly I can see I am wasted my golden time and money

I need justification

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