Dear Team,
This is to inform you that I had submitted my complaint against Prad Multitrade Pvt Ltd in a fit of anger when they had asked for charges of Rs. 1000 for reinstallation of software as i had deleted the original software by mistake.
The above charges were clearly mentioned in the contractual agreement which I had accepted but I did not remember that at the time of submitting my complaint.
However, the company was gracious enough to waive the reinstallation charges as a special case on humanitarian grounds which i had earlier informed to you also.
Hence, my complaint was made on erroneous facts and without any valid basis whatsoever for which I am hereby extending my apologies.
I would request you to append this mail to the complaint that I had made so that the Company does not suffer any loss of reputation due to my mistake.
Thanks & Regards By R.Manivannan