Simplilearn is such a fraud company don’t provide what they promise

Simplilearn is such a fraud company which I didn’t know. They don’t provide what they promise and, after taking the money, no CUSTOMER service or HELP. I paid 10K in advance to book a seat for the particular course. But I changed my plan, so immediately next day I requested for refund. But they sent a mail that the refund got cancelled as per terms and conditions. Nowhere it is written as non-refundable. A lady who approached me and told clearly that 10k is refundable if I cancel within 7 days. I’ve been dealing with health issues and financial issues as well. Simplilearn only know to snatch people anyhow and then hide in their ### policies without considering a person’s emotions and condition.
This is my humble request. Please HELP me in getting a refund. I paid 10k for booking a seat.

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