Hello team,
I am sandeep kumar m, aged about 30 years from bangalore. (Incident started from may 2018 and still continuing)
I was looking for a health insurance policy online. I got a call from a company and they said they are from exide life insurance and they have a combo offer of star health insurance with exide life insurance term insurance.
They sent an executive and i signed all the application for both exide life insurance and star health insurance term policy.
I got the bond for exide life insurance but i never got health cards for my parents.
I started calling the executive who collected the application forms from me and he said that it would come by post within couple of weeks.
The calls continued and even after 6 months i never got anything.
After the executives phone number was not answering and there was no communication.
After almost 10 months i reached directly to exide life insurance and they said i was cheated as they never had any combo offer as such and i informed them about the things happened to me and requested them to cancel the policy as i was looking for health insurance policy and not term insurance. They said it is not possible and if cancelled i would get only 10% of money.
After that i sent a message to the executive stating that i would launch a police complaint and suddendly i got a call from an executive stating that she is from exide life insurance and she said there was some technical problem so they could not send the health cards.
As i understood from exide when i visited that they never had such policies, i said the executive to cance l my policy and refund my money.
She asked me to write and send it to a person via whatsapp so that she can cancel the bond and refund the complete money.
But after a long follow up they never refunded my money.
In between i got a message that my next premium is due for payment and it would be auto detected, i called the executive and asked her to stop this as i have already requested to cancel the policy.
She said she would take the request and cancel the auto debit, but my money got deducted.
Then i started to do some research then i understood that it was an executive from star health insurance and she lied to me as an executive from exide.
So this was a complete cheating form both the insurance companies.
Kindly request you to do something to stop this type of cheating to innocents from these insurance companies.
Contact details of the fraudulents.
Deepak kumar (Stated he is from exide life insurance): [protected]
Divya (Stated she is from exide but she is from star health insurance) : [protected]
