Dear sir,
I booked a holiday trip for my family (Total 5 members, including a kid) for bangkok (Thailand) from this travel2agent travel agent. Trip was planned for a duration of 7 nights 8 days. (From 21-feb-2020 to 28-feb-2020), plz check attached itinerary which also has complete other terms and conditions as well.
I cancelled this trip due to the danger of corona virus and infact the same thing was suggested by indian government based on different advisory which was also for thailand. (Was most effected after china at that time)
Paid 1 lakh rupees in total out of which around 88000 inr is used for different flights booking and rest around 12000 inr is used as token amount for this booking.
This travel2agent who is also registered with thrillophilia, where for payment link of this 1 lakh was provided by travel2agent person jatin (Employee @ this trave2agent agency), on which i made the payment and he sent me the confirmation.
Link for company detail and website
https://www.travel2agent.com/
https://www.zaubacorp.com/company/TRAVEL2AGENT-ONEWORLD-PRIVATE-LIMITED/U63000DL…⇄
1. Bangalore to bangkok = 29995 inr [indigo pnr xluvqd] = provided 100% refund, provided the proof
2. Phuket to bangalore= 43515 inr [go air pnr u68brs] = provided 100% refund, provided the proof
3. Bangkok to phuket = 15000 inr [lion airlines pnr rxejnc] = tried reaching to airline but did not get any response
4. Rest 12000 token amount
Major problem of this agent:
– this travel2agent (Two major person specially gagan chadha who is probably the owner of this travel agency and jatin bhawsar who was kind of contact point for my trip planning) is first of all hiding the information saying that airlines has not provided the complete 100% refund to him and travel2agent will deduct the cancellation charge. While i have email proof from atleast two airlines (Go air & indigo) where they have confirmed that the refund has been given to travel agency.
(Total 29995 inr from indigo and 43515 inr from go air has been refunded to this travel agency, so minimum 29995 + 43515 = 73510 inr this travel agency has to pay me)
second the agency main person “gagan chadha” who behaved very rudely and he says he got the refund after flight cancellation charges that too in terms of points (He says as credit points) which can be used only for further flight booking. So he won’t refund me the amount as it is in points and once he redeem any points then he will take one more time cancellation and then will give money. (According to him in short he want to eat my all money)
While i have proof from airline about the amount which got refund and dates and confirmation about the manner in which it got refund. Here he got exposed and from that time onward behaves rudely
i understand in case if one airlines which lion airlines (Pnr rxejnc) is not refunding money i am not claiming for that but rest where i have proof refund me my money. (Infact i am still trying to get information from airlines but for now let’s assume airline is not refunding then i am not asking refund from this lion airlines)
– even though based on the government advisory, i decided to not to go but just to make his money he was forcing me to go and finally i decided to cancel this trip and alternatively i planned a trip by own. Where i took two days hotel stay because as he (Travel2agent team member jatin) first confirmed that complete 12000 inr which was token amount will be utilized and later deduced 6300 inr for service charge and remaining 4000 inr adjusted for my two days hotel booking for andaman.
But in the same email he promised to provide the complete refund from airlines. Reason for taking this two days hotel from this agent was to utilize my 12000 inr which he took for token amount, but there also he changed his words.
– infact he keep asking me to provide the transaction detail from airlines but airlines cannot share such information but clearly has provided the official email about refund amount and its mode.
Overall by giving some or other excuses he always harass me and eat up my time. I am really in some help to deal with this fraud travel agent where he hides the information and try to loot the customer.
– this travel agency which is registered as travel2agent company has done a lot of mental harassment and after that also not ready to pay my refund even after getting from airlines. Please take the most strict action against to this agency and help me to get my refund.
Please let me know in case if details you are looking from my end.
Please let me know the email id on which i can share all proof which i have.
Thanks
Mohit