At the VISHAL MEGA Mart, Eldorado, Jail Road, Shillong, at about 6:45 PM, at the exit, where complimentary gifts are handed out, I saw one customer being badly treated, when he was asking for money in lieu of the free 2 Kg Sugar. If this kind of treatment to customer continues, VISHAL will loose regular visitors and well wishers. The sales persons at VISHAL may be imparted behavioural training.