Dear Sir/Madam,
I would like to bring to the notice of your esteemed authorities that “Wanderlust Holidays” (https://wanderlustholidays.com/) has cheated us with $4100.
Me and my wife have made holiday booking with “Wanderlust Holidays” for the reservation in “LUX* South Ari Atoll” for 4 nights and for 2 Adults on 23 Aug 2019 with price $4100 using credit cards. We also have confirmation mail from “LUX* South Ari Atoll” stating “Wanderlust Holidays” is their trusted partner.
Unfortunately we had to cancel our travel plan on 20 Oct 2019, which was well within the 100% refundable cancellation period. We have raised the request for refund on 22 Oct 2019 by submitting all information. Since that days we have been receiving false promises stating the refund will be done in few days by their sales executive and account head. They have even stopped responding to our mails and calls. We are in great sorrow and helpless situation in the chase of getting our money back from “Wanderlust Holidays”. We have been mentally harassed for closer to 5months with their behavior towards refund activity and no progress at all.
To add further, even “LUX* South Ari Atoll” is not responding to our mail.
Below are contact information related to “Wanderlust Holidays”
Address:
M. Dhaannaage’, 7A,
Orchid Magu, 20255
I have all the details such as conversation history, email exchanges with acknowledgements from travel agency as well as as from the hotel. These can be shared as well.
Under above circumstances, we bring to your esteemed office’s notice that members of “Wanderlust Holidays” have cheated us. It is most humbly requested that your good office may take all necessary action in law against “Wanderlust Holidays” and help us in getting our money back as soon as possible.