Address:India
I cancelled my air india ticket booked through yatra due to rescheduling of flight and AirIndia has the process to initiate the refund only if the agent i.e. yatra (in my case) initiate the process from their end. Even after repeated emails to yatra from the last 2 months for claiming the refund the company haven’t taken any action and the airline team is also not helping. They don’t even have a helpline number for airlines customers. Its really frustrating and i will not want to book any tickets through them again.